OneDrive is a cloud storage service offered by Microsoft that allows users to store, access, and share their files from anywhere. It is a convenient tool for both personal and professional use, as it allows users to access their files from any device with an internet connection.
However, it is not uncommon for users to encounter an issue where both copies of a file are grayed out in OneDrive. This can be frustrating and may prevent users from accessing or sharing their files.
So guys in this article, we will explore some of the reasons why onedrive always keep both copies grayed out issue occur and how the users can resolve it without seeking third-party help.
Reasons – Why onedrive always keep both copies grayed out
One possible reason why both copies of a file may be grayed out in OneDrive is that the file is being synced to the cloud. When a file is synced to OneDrive, it may appear grayed out until the sync process is complete. This is because OneDrive is still working to upload the file to the cloud, and the file is not yet available for access.
Read also: Is onedrive hipaa compliant?
Another reason is if the file is being shared with someone else. When a file is shared with another user, it may appear grayed out until the recipient accepts the shared file. This is a security measure to prevent unauthorized access to the file.
A third reason, if the file is in a folder that is not being synced to the cloud. OneDrive allows users to choose which folders they want to sync to the cloud, and any files in unsynced folders will not be available for access.
How to fix onedrive always keep both copies grayed out
There are a few steps users can take to resolve the issue of grayed out files in OneDrive. If the issue is caused by the file being synced to the cloud, users can simply wait for the sync process to complete.
If the issue is caused by the file being shared with someone else, users can ask the recipient to accept the shared file. If the issue is caused by the file being in an unsynced folder, users can move the file to a synced folder or choose to sync the folder containing the file.
Here are some of the reference links which you can thoroughly check to fix the onedrive always keep both copies grayed out error:
Reference Link 1: https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-sync-conflicts-grayed-out-cannot/b342af9f-a2b7-422a-875b-c3442d1338f2
Reference Link 2: https://forums.tomsguide.com/threads/microsoft-onedrive-sync-conflicts-greyed-out-cant-select.418708/
Final Words
There are several reasons why both copies of a file may be grayed out in OneDrive. These include the file being synced to the cloud, being shared with someone else, or being in an unsynced folder.
By understanding the cause of the issue and taking the appropriate steps to resolve it, users can regain access to their files and continue using OneDrive as a convenient and reliable tool for storing and accessing their files.
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